Accessibility Statement | Frank Matchams

DAZAN LIMITED T/A FRANK MATCHAM’S
Accessibility statement
24^th May 2023

Situated on the promenade of the Island’s capital Douglas. With sea views of Douglas Beach and Promenade
A 10-minute walk from the local and only train station
Taxi rank directly outside the premises
Bus stop directly outside the premises, 7-minute walk to the main bus station.
Level paved areas at the front of the premises. The front of the premises has a large level seating area, level paving, promenade road 3 inch curbing to walkways
3 front entrances in total, wheelchair access (if able to enter through front doors). the company was unable to fit larger doors due to the age and protection of the building – and the doors were not allowed to be changed.
Wheelchair-accessible toilets are available at the main entrance of the Villa Marina Arcade, 1 minute away.
Sea terminal 8-minute walk from premises
Horse tram drop off / pick up directly outside the premises
Bicycle rack 2 mins from premises.

Car parking is available directly outside the front of the premises (limited spaces). This is a 2-hour limit using the Isle of Man parking disc, available at the dept of transport headquarters, an 8-minute walk.
Further 2-hour disc parking is available on the entire length of the main promenade at the front of the premises.
Disabled parking is available at the front of the building, directly outside.
Car park 1-minute drive from premises, which has floors that are parking disc 2 hours, and pay and display floors also. Please make yourself familiar with which floor are which type of parking on arrival.
Full street lighting at the front of the building, all the way down the walkway and promenade..
Drop-off points for drivers at the front of the premises, by all three entrances.
All three entrances are glass/wooden single-door openings/access.
Customers can be helped into the premises by any member of staff if requested.

The premises is split into two separate areas, low seating/booth ‘restaurant area’, with higher stool seating/booths in the ‘Bar Area.’
Seating is a mixture of Booth seating, upright chairs with and without arms, and bar stools.
Tables are available in both fixed seating and moveable.
The height of the tables is 30” 760mm
Chairs vary in height depending on the style
The whole premises is well lit, with varied lighting.
The whole area of the flooring level is one height only; assistance can be provided by any member of staff upon request
There is no table service available at any time, customers can either order directly on their mobile device or order at the bar. This applies to food and drinks.
The whole premises has wooden flooring, in a ‘herringbone’ style.
Wooden bar top
Walls are covered in plaster and painted, or areas with real wood and cushioned.
The menu is only available at the moment in print and email copies. Brail and large text are not available.
Crockery is green in colour
Tablecloths are not used.
Music is played at a medium level, with up-tempo dance and disco style later in the evening, with the volume being increased.
There are 3 TV’s which show varied music and news channels
The is no hearing loop available

There are both ladies’ and gents’ toilets.
Toilets are marked on the premises, with separate male and female entrances.
Each toilet has one ambulant toilet in them; disabled toilets are 1 minute away from the premises at the main entrance to the Villa Marina Arcade.
The entrance to the toilets is all-level flooring
The door width to the toilets is 31” / 800mm.
Grab rails are available in the ambulant toilets, also red alarm cords.
Alarm cords are linked to behind the bar with a siren alarm and light notification for staff to assist.
A red flashing alarm light is situated outside both toilet doors for customer alert.
Disabled toilets are the height required set by Government legislation
The flooring in all toilets is a real tile, in a black and white Victorian style. Note this can be slippery when wet
Ladies have three toilets, two hand sinks and mirrors, one hand dryer
Gents have one toilet, a 1.2meter in length urinal trough for three persons, two sinks, and 1 hand dryer.
There are motion-activated taps and hand-drying facilities.
All the walls are genuine tiles.

There is no smoking area at the front of the premises; persons must leave the covered area at the front and move to open promenade areas.
There is a seasonal seating area erected at the front of the premises.
The flooring is paved
The outside chairs are a whicker style in black, cushioned seats.
The tables are metal bases and flip tops, with hard-wearing composite table tops in black.
There is a metal bin for rubbish, but no hot ash
There are blankets available to keep customers warm
There is no allowance for charging mobility scooters or battery-powered wheelchairs at this time
Outdoor area table service is not provided
There are no bookings taken whatsoever for both inside and outside. This venue is a ‘walk in’ first come, first served tables. Once seated, the table is yours for as long as you wish to be there.
There is no table service; all orders are by mobile device or ‘order at the bar’ only.

Staff are aware of serving wheelchair customers full table service on arrival.
Evacuation procedures are marked at every entrance, and staff have received basic fire training and evacuation procedures.
There is a dedicated fire marshal and first aid certificate holder member of staff working every day
The whole inside and outside lighting of the premises is used with LED low-energy bulbs
WIFI is free throughout the premises.

There are no future plans at the moment for access changes, as the company feels it has covered legal requirements and beyond.